Privacy Policy — monkey88

1 Introduction

monkey88 ("the Platform", "we", "us", "our") is an English-language online casino and sports entertainment information platform operating at https://monkey88.cam, targeted primarily at users in Malaysia. We are committed to protecting the privacy and personal data of all individuals who interact with our Platform ("User", "you", "your").

This Privacy Policy explains what personal data monkey88 collects, how it is used, with whom it may be shared, how long it is retained, and what rights you have in respect of that data. This Policy should be read in conjunction with our Terms & Conditions.

By accessing, registering on or otherwise using the monkey88 Platform, you confirm your understanding of and agreement to the data practices described herein.

2 Definitions

• "Personal Data" means any information that identifies or could identify you as an individual, including your name, identification number, contact details, payment information and device identifiers.
• "Processing" means any operation performed on personal data, including collection, storage, retrieval, use, disclosure and deletion.
• "Data Controller" means monkey88, the entity responsible for determining the purposes and means of processing personal data collected through this Platform.
• "Data Processor" means any third party that processes personal data on behalf of monkey88, subject to appropriate contractual safeguards.
• "Cookies" means small text files placed on your device by the Platform to support functionality, security and analytics.
• "KYC" means Know Your Customer — the identity and age-verification process required to access certain platform features.
• "Sensitive Data" means personal data requiring heightened protection, including national identification numbers and financial account information.

3 Data We Collect

monkey88 collects personal data through several channels, including account registration, use of the Platform, payment transactions and customer communications. The categories of data collected include:

monkey88 collects only the data necessary for the purposes described in this Policy. You are not required to provide certain optional data, but failure to provide mandatory information may prevent account registration or use of specific features.

4 Data Processing

monkey88 processes your personal data for the following purposes:

5 Legal Basis for Processing

monkey88 relies on the following legal bases for processing your personal data:

• Contractual necessity — processing required to perform our obligations under the Terms & Conditions you have accepted.
• Legal obligation — processing necessary to comply with applicable legal and regulatory requirements.
• Legitimate interests — processing conducted for fraud prevention, security monitoring and platform improvement, where such interests are not overridden by your rights.
• Consent — processing for marketing communications, where consent has been explicitly provided and may be withdrawn at any time.

6 Third-Party Disclosure

monkey88 does not sell personal data to unaffiliated third parties. Personal data may be shared in the following limited circumstances:

7 Cookies & Similar Technologies

monkey88 uses cookies and similar tracking technologies to operate and improve the Platform. The types of cookies we use include:

• Strictly necessary cookies — essential for the Platform to function, including session management, login state and security tokens. These cannot be disabled without affecting core functionality.
• Functional cookies — used to remember your preferences such as language settings and display preferences.
• Analytics cookies — used to collect aggregate data about how users interact with the Platform, helping us identify areas for improvement.
• Security cookies — used to detect and prevent fraudulent or unauthorised activity on the Platform.

You may manage cookie settings through your browser. Disabling certain cookies may affect the functionality of the Platform. monkey88 does not use cookies to deliver third-party advertising.

8 Data Retention

monkey88 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to any legal, regulatory or contractual requirements to retain data for a longer period.

In general terms:

• Account and identity data is retained for the duration of your Account and for a period following closure as required for legal compliance and fraud prevention.
• Transaction records are retained for a minimum period consistent with applicable financial record-keeping obligations.
• Customer communication records are retained for a reasonable period to support ongoing service enquiries and dispute resolution.
• Technical and analytics data is retained in aggregated or anonymised form for platform improvement purposes.

When personal data is no longer required, it is securely deleted or anonymised in accordance with our internal data management procedures.

9 Data Security

monkey88 applies reasonable technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration or disclosure. These measures include:

• Encryption of data in transit and at rest where appropriate.
• Access controls that restrict internal data access to authorised personnel on a need-to-know basis.
• Regular review of security practices and procedures.
• Monitoring for suspicious account activity and unauthorised access attempts.

No data transmission over the internet can be guaranteed to be fully secure. If you believe your Account has been compromised, please contact us immediately at the email address listed in the Contact section below.

10 User Rights

Subject to applicable law and verification of your identity, you have the following rights in respect of the personal data we hold about you:

• Right of Access — you may request a copy of the personal data we hold about you.
• Right to Rectification — you may request that inaccurate or incomplete personal data be corrected.
• Right to Erasure — you may request deletion of personal data where we no longer have a lawful basis for retaining it, subject to legal retention obligations.
• Right to Restrict Processing — you may request that we limit how we use your data in certain circumstances.
• Right to Data Portability — where processing is based on consent or contract, you may request your data in a structured, commonly used format.
• Right to Withdraw Consent — where processing relies on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Object — you may object to processing based on legitimate interests where your individual circumstances warrant it.

To exercise any of these rights, please contact monkey88 using the email address provided in Section14 below. We will respond within a reasonable timeframe. Identity verification may be required before we can fulfil your request.

11 Minors & Age Restriction

monkey88 is strictly intended for individuals aged21 years and above. We do not knowingly collect personal data from individuals under this age. If we become aware that personal data from a person under 21 has been collected, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe a minor has submitted personal data to monkey88, please contact us immediately at the address below so that we may take appropriate action.

12 International Data Transfers

Personal data collected through monkey88 may be processed and stored on servers located outside of Malaysia where our technology infrastructure or third-party service providers operate. In such cases, monkey88 takes reasonable steps to ensure that personal data receives an equivalent level of protection to that required under applicable Malaysian data protection principles.

By using the Platform, you acknowledge and consent to the transfer of your personal data to servers in other countries for the purposes described in this Privacy Policy.

13 Changes to This Privacy Policy

monkey88 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations or platform features. When material changes are made, we will update the "Last updated" date at the top of this page.

Your continued use of the monkey88 Platform following the posting of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically. If you object to any changes, you should discontinue use of the Platform and contact us to request account closure.

14 Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or the personal data we hold about you, please contact monkey88 using the following details.

For information on responsible gambling, visit our Responsible Gambling page. For general platform questions, see our FAQ.